Artificial Intelligence and Government Communication: Exploring Gaps in Current Literature

Document Type : Original Article

Authors

1 Phd researcher - College of Communication, University of Sharjah, UAE

2 Assistant Professor - College of Communication, University of Sharjah, UAE

Abstract

This article explores the literature that has addressed the role of AI in government communication and media, its most important effects, characteristics and applications used in this field. It aims to achieve a comprehensive understanding of the relationship between AI and government communication in general, and government media offices in the UAE in particular. This article adopts a literature review analysis to understand the strengths and weaknesses associated with this technology application. Among the findings is that many media offices do not operate as a single unit. This is evident in their different perceptions of the role of AI in their work and in the diversity of their approaches to using AI. Although AI is playing an increasing role in automating daily tasks such as data analysis, content creation, and decision-making, researchers are cautiously optimistic due to ethical concerns related to data protection, transparency, and privacy. There are also concerns about AI tools replacing humans and the negative impact on creativity. Accordingly, several researchers are calling for the formulation of legal frameworks and legislation regulating the use of AI tools in government communication and media. Furthermore, a gap has been identified regarding the lack of studies addressing the role of AI in government media offices in the UAE. This in turn leads us to the need for more future researches to cover this gap.

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