Countering online hate speech: A qualitative study of digital literacy training programs

This paper examines the efficacy of digital literacy training programs in countering online hate speech. Through a qualitative investigation, the study delves into the experiences and perspectives of content creators who took part in the Radio Netherlands Training Centre's 'Digital Media to Counter Disinformation and Hate Speech Training Program' during September/October 2022. The study employed in-depth semi-structured interviews with a diverse sample of 10 participants hailing from different countries. The findings elucidate that the participants perceived a notable enhancement in their proficiency to identify and combat hate speech following their involvement in the training program. Moreover, the acquired knowledge and skills were successfully applied by the participants, who subsequently shared them with other content creators. Significantly, the participants themselves contributed recommendations regarding optimal strategies for fostering positive and inclusive online environments, as well as enhancing critical digital literacy programs that aim to empower content creators in their efforts to combat online hate speech.